Aftersales Service
Warranty Policy
Uparts.tech is committed to providing a 12 month warranty on all our products. Below is an overview of our warranty policy for different product categories.
Screens & Small Parts
All screen assemblies and spare parts sold are covered by a 12-month warranty. In case of non-artificial physical damage or functional defects during the warranty period, customers may request after-sales service for replacement. The replacement will be of the same product or another product of equal value, based on the current selling price or purchasing price, whichever is lower. After-sales service is also provided for superficial issues such as scratches (excluding deep scratches) and loose bezels, as long as the LCD and flex cables remain undamaged.
Batteries
Any non-artificial physical damage or functional defect during the warranty period will be replaced for free by providing a video or photo showing the problem.
Also, customers must provide a video or photo showing that the battery has been destroyed (with the flex cable cut off), so the battery does not need to be returned.
Tools & Machine
All tools and machines are come with a 12-month warranty. Replacement parts required during the warranty period will be provided free of charge (excluding consumables). For replacement parts needed outside the warranty period, customers will only be charged the cost of the parts.
Return Process
