Warranty & Returns Policy
Warranty Summary
Warranty: Up to 12 months for eligible products
Required Information: Order reference, model, quantity, photos or videos
Review Time: Usually 7–10 business days after required information or returned products are received
Solutions: Replacement, replenishment or another agreed solution
Exclusions: Installation damage, misuse, modification, physical damage and unidentifiable products
Receipt of Goods
The party receiving the shipment should conduct an inspection to verify the following conditions:
1. Damage: For significant shipping damage, please take clear photos or record videos and contact us within seven days of receipt. Uparts will offer a solution after negotiation with the logistics company.
2. The product conforms to the purchase order requirements and other relevant documents (for example, correct model number, description, size, type, color, quantity, etc.).
If you have any questions, please contact us within 7 days of the receipt.
Warranty Period
Eligible Uparts products are covered by a 12-month limited warranty, subject to the product category and the exclusions described below. Below is an overview of our warranty policy for different product categories.
1. Exchange: Within one year from the date of purchase, if the product is confirmed to have a defect that was not caused by misuse, you may choose to replace the malfunctioned product with a new or other product with the same current value (only for physical products).
2. Replenishment: For RMA service of physical products applied, UPARTS will issue an inspection report at the beginning. The solution will then be presented based on the inspection report (product in-warranty or out-of-warranty) in the next 7–10 business days. For product in-warranty, we will rearrange the shipment as soon as possible.
Screen Assemblies & Replacement Parts
All screen assemblies and spare parts sold are covered by a 12-month warranty. In case of non-artificial physical damage or functional defects during the warranty period, customers may request after-sales service for replacement. The replacement will be of the same product or another product of equal value, based on the current selling price or purchasing price, whichever is lower. After-sales service is also provided for superficial issues such as scratches (excluding deep scratches) and loose bezels, as long as the LCD and flex cables remain undamaged.
Batteries
Any non-artificial physical damage or functional defect during the warranty period will be replaced for free by providing a video or photo showing the problem. Also, customers must provide a video or photo showing that the battery has been destroyed (with the flex cable cut off), so the battery does not need to be returned.
Tools & Machines
All eligible tools and machines are covered by a 12-month warranty, excluding consumable parts and damage caused by improper use.
Items Not Covered
1. Damage caused by unauthorized disassembly, repair, modification or component replacement.
2. Damage caused by misuse or external factors, including liquid exposure, drops, improper voltage, compression or physical impact.
3. Damage caused by not following the operation instructions to install/use/maintenance/store the product.
4. Products without identifiable Uparts QC labels or traceable order information.
5. Out of warranty.
6. Damage caused by force majeure factors, such as floods, fire disasters, earthquakes, or other force majeure events.
Warranty Return Procedure
1. Take a photo/record a video of the defective product and contact UPARTS.
2. If the online support cannot solve the problem and the defective product can meet our warranty return requirements, the customer can initiate an RMA application.
3. UPARTS After-sales department reviews the RMA application and informs the Sales Center of the result.
4. With the RMA application approved, UPARTS sales staff sends the customer the accurate return address and return list.
5. The customer will also have to send the tracking number and the return list in electronic copy to UPARTS sales staff (please be noted that this is important and your failure to do this may prolong the after-sales time).
6. UPARTS After-sales Center tracks the package and arranges the transfer in time.
7. UPARTS After-sales Center arranges product testing and issues an after-sales inspection report.
8. Within 7–10 business days of receiving the after-sales inspection report, the customer negotiates with UPARTS sales staff to confirm the after-sales solution.
1) For product in-warranty: replenishment or exchange
2) For product out-of-warranty: return the defective product to the customer or leave it to UPARTS for the scrapping process.
Shipping Responsibilities
1. UPARTS is responsible for the shipping fee from Hong Kong to Shenzhen and the shipping fee for replenishment needs.
2. The customer will bear the shipping fee for the products to be returned to Hong Kong.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@uparts.tech